Our General Terms and Conditions apply to all deliveries and services. Once you have definitively placed an order, it is binding.
We deliver to most Eurpoean Countries and the UK.
As a rule, the goods are shipped within 3 working days. If an item is not in stock, we will inform you as soon as possible when delivery can be expected. Delivery is made at the recipient's risk.
Orders are sent on weekdays by Colissimo. Shipping costs vary according to the total weight of the shipment.
All prices are in Euro or GBP, excluding statutory VAT.
Minimum order value
For an order to be valid, the value of the goods must be at least €20.
Terms of payment
Payments can be made by Paypal, credit card or bank transfer. Payment is always made in advance - we do not send invoices.
Complaints about defects or incomplete or incorrect deliveries must be notified to us immediately in writing, at the latest 20 days after the invoice date.
Right of withdrawal
You have the right to withdraw from this contract within fourteen days without giving reasons. The right of withdrawal expires as soon as the original packaging is opened. The withdrawal period is fourteen days from the date on which you, or a third party other than the carrier and designated by you, took possession of the goods. To exercise your right of withdrawal, you must inform us of your decision to withdraw from this contract by means of an unambiguous statement. In order for the withdrawal period to be observed, it is sufficient for you to send the notice of withdrawal before the withdrawal period expires.
Consequences of withdrawal
In the event of withdrawal from this contract, we shall reimburse you for the amount of the order, excluding delivery costs, within fourteen days at the latest from the date on which we received notification of your decision to withdraw from this contract. For this refund, we will use the same payment method that you used for the original transaction, unless otherwise explicitly agreed with you; under no circumstances will you be charged for this refund.
We may refuse to issue a refund until we have collected the goods or you have provided proof that you have returned the goods, whichever is the earlier.
You must return or hand over the goods to us without undue delay and in any event no later than fourteen days from the day you inform us of your decision to withdraw from this contract. The time limit is met if you return the goods before the expiry of the fourteen day period. The direct costs of returning the goods shall be borne by you.
Claims for damages due to errors in illustrations, prices and texts or due to late or non-delivery are strictly excluded. The colour of the products shown in the online shop may differ from the actual colour of the product.
The data required for the processing of business transactions is of course treated confidentially.